Skin!O is owned by O Company LLC. All prices are inclusive of VAT.
You must be 18+ years old to order our products. If you are under 18, by making an order, by accepting these Terms and Conditions, you guarantee that your parents or guardian have approved that you can purchase our products.
All payments to O Company LLC will be processed over a secure connection. This connection is provided by a third party. After you have placed your order, funds that are equivalent of Order price, will be placed on hold to enable the delivery guarantee.
When you order Skin!O you have 14 days right to return. This means that if you want to return your order, you have the option to return it for a full refund. Please note that we do not reimburse the costs of the shipping for a return. These shipping costs you have to pay yourself.
It is extremely important that the products that you return to us are in the same condition as they were received, otherwise we reserve the right to reject your return. If you want to return the product, make sure that the product is in the same condition as received – not opened and not used.
We take no responsibility for your returned order before it gets received in our warehouse.
If the order is shipped with free shipping, the actual shipping fee will be charged. You'll always have to pay the shipping cost of your order in the case of a return.
If you want to return your order, please contact our Customer Support to receive the correct instructions for returning your order to avoid misunderstandings.
If you receive a product that has been damaged during shipping, contact our Customer Support with a photo proof and we will change products with no extra costs for you.
We can not offer you a refund for the damaged product. You are eligible to receive a replacement product.
O Company LLC strives to guarantee its delivery in all cases. Neither O Company LLC or its delivery partners are working in the weekend. Our delivery guarantee is only valid on working days. Our goal is to ship all orders within three working days. However, please note that delays occur on the side of our shipping partner Latvian Post. O Company LLC guarantees that your order will be shipped from our warehouse within advertised time frame. Some items, during high demand, may be temporary out of stock. Our delivery guarantee in this case is not applicable.
When you place an order, it is immediately sent for packing. In most of the cases we will not be able to change an order after it has been placed.
If you have chosen to pay with Advance payment Invoice, you may choose to keep the product or send it back in the same condition that you have received it, within 21 days. In case you return the product damaged, O Company LLC has the right to ask for compensation.
If you pay the Advance payment invoice we will take for granted that you have accepted the product.
Please note that O Company LLC keeps the ownership rights of the products till the Advance payment invoice is paid. Till then the product is property of O Company LLC.
All collection rights of these invoices and our products are outsourced to a third party that will take care of the collection of all claims. If the customer does not pay the invoice and does not return back the product the case will be sent to a debt collection agency which has the right to input Customer to credit history database.
In this case, the customer will be liable for the reminder costs and extrajudicial costs.
These extrajudicial costs will not exceed Fair Trading and Debt Collection Act which is regulated by EU laws.
The Order is considered as completed only when the Advance payment invoice is paid.
This text is only applicable to customers who have requested our subscription service.
Subscription orders will be sent with our automatic delivery service (approximately 30 days after your first delivery). You can unsubscribe from this subscription delivery service at any time. Cancellations must be sent to our Customer Support ten days before your initial order day of the month to avoid that monthly shipment is sent. The subscription delivery service is cancelled once you have received a confirmation email from our customer support.
The subscription delivery service will not stop until the first package has been received or a receipt of your return has been provided to our customer support.
After initial order, every future orders are no longer treated as “Online Purchase”, and therefore can not be returned once it is shipped from our warehouse.
You can adjust the frequency and amount of your delivery service by contacting our customer support.
All subscription deliveries apply to our regular payment schedule. That means, the same penalties, interest and debt recovery will apply as normal and in accordance to our general terms and conditions.
After passing your personal information to O Company, O Company is obligated to not pass it to any other third party other than doesn’t have an agreement with O Company for personal data handling or by a court order.
You may, at any time, request deletion of your personal information from our database, if you have settled all outstanding settlements with O Company LLC and/or it’s third parties (for example Debt collection agency).
P.O. Box No 12
Brivibas str. 428,
VAT number: LV44103112274
Registered in Latvia with organization number: 44103112274
Email to customer service: firstname.lastname@example.org